Recent Changes

Tuesday, October 9

  1. page home edited Welcome! Here you'll find helpful information and step-by-step guides to help you accomplish variou…
    Welcome! Here you'll find helpful information and step-by-step guides to help you accomplish various tasks. Scroll down to search by topic or use the search bar over there on the right to perform keyword searches.
    ...
    User Guide. Since we have upgraded our softwareSome images within the user interface has changed in a number of areas. We are currently inWiki may be different than what appears on the process of updating the documentation and the videos with new screenshots, information and videos. Please be patient as we try and get everything updated.production website.
    Need additional "live" training? Complete the training request form and fax it in. {RATraining_Request.pdf}
    Red Arrow Online Documentation
    ...
    For telephone support call:
    800-948-4070
    ...
    message to:
    support@redarrowonline.com
    (view changes)
    11:29 am
  2. page home edited ... Glossary of Terms Master list of features System updates and release notes Latest Release …
    ...
    Glossary of Terms
    Master list of features
    System updates and release notesLatest Release Notes
    Quick Start Resources
    Getting Started Guide
    ...
    For telephone support call:
    800-948-4070
    ...
    message to:
    support@redarrowonline.com
    (view changes)
    11:28 am
  3. 11:27 am

Monday, October 8

  1. page Quick Start Guide edited ... Quick Start Guide This guide is designed to help you get your system into an operable state a…
    ...
    Quick Start Guide
    This guide is designed to help you get your system into an operable state as quickly as possible. Following the tasks outlined below, in the order presented will help towards a successful implementation.
    ...
    an “administrator”. If you click the “admin” link, enter your password and the system allows you to enter, then your log in is set to administrator, lucky you!
    0. Internet Explorer is recommended browser
    RedArrow is working to become multi-browser compatible. It currently works well with Internet Explorer and Chrome. We still recommend Internet Explorer as the browser to use with RedArrow. FireFox, Opera and Safari work but we do not fully support them at this time. Until we make that happen you'll need to make sure that you use Internet Explorer and its most current version.
    (view changes)
    3:14 pm

Wednesday, March 28

  1. page Utilities Home edited Utilities Personnel Importing Imports (Account, Company, Contact or Personnel) Import Monitor …
    Utilities
    Personnel ImportingImports (Account, Company, Contact or Personnel)
    Import Monitor

    Print Jobs
    Outbox
    Outbox History

    Failed Notifications
    CRM Errors
    (view changes)
    2:03 pm
  2. page Deamon Services Home edited Daemon Services What are daemon services? Daemon services schedule are programs that run "…
    Daemon Services
    What are daemon services?
    Daemon services scheduleare programs that run "behind the scenes" in Red Arrow which trigger certain processes to occur. For example, every 15 minutes the system runs a daemon to import any drug test results from Labs/MRO etc.
    These processes cannot be initiated or triggered by individual users. They are all automated and occur at a system level.
    Daemon Services Schedule*Daemon Services Schedule*
    *Times for services listed below may be subject to change.
    Test results importing: Every 15 minutes
    Description: Service imports tests sent to systems Mail ID (lab results, MRO results, etc.)
    Test results reporting: Every 15 minutes
    Description: Service reports tests which are to be sent via e-mail, fax, web, data, etc.
    --Manual re-sends: Every 10 minutes
    Random Dissemination: Every 7 minutes
    Description: Service reports random selection report and employee notification letters for pools where pool notifications have been configured.
    Reports: Random selection report, Employee notification letters
    Auto-expire pending random tests: Daily 5:00 a.m. MST
    Description: Expires pending random tests selected in previous selection period for pools where the "Auto excuse pending tests" options has been selected.
    Send notifications for extra tests selected: Weekly (Friday 9 p.m. MST)
    Description: Service sends an updated random selection list which contains replacement names for personnel with expired tests.
    Reports: Random selection report (update)
    Pool notifications reports:
    Warning!: The pool must be set to "schedule test dates" in order for this report to work.
    Description: Service reports user selected reports from the pool notification area.
    Reports: Employee Status Report, Scheduled Testing Status Report, Selection List Update Report
    For Monthly pools: Last day of the month 1:00 a.m. MST
    For Weekly pools: Weekly Sunday 2:00a.m.
    For Quarterly pools: Last day of the first two months for each quarter. For ex. In Quarter 1, the report would send the last day of January, and the last day of February...but not March.
    Notify contact of collection site changes: Daily 4:00 a.m. MST
    Description: Service sends an updated Designated Collection Site report to contact set to receive updates
    Report: Designated Collection Site Report
    EAP Test creator: Daily 8:00a.m. MST
    Description: Creates pending follow up test records for EAP members according to their EAP case schedule.

    (view changes)
    1:58 pm
  3. page What are daemon services? edited What are daemon services? ... scenes" in RedArrow Red Arrow which trigger ... test re…

    What are daemon services?
    ...
    scenes" in RedArrowRed Arrow which trigger
    ...
    test results sent from your vendors. These areLabs/MRO etc.
    These
    processes which cannot be initiated or triggered by individual users. They are all automated and occur at a system users so understanding the cyclical nature of these services can be helpful in operating the system.level.
    Daemon Services Schedule*
    *Schedules*Times for services listed below may change from the schedule below.be subject to change.
    Test results importing: Every 15 minutes
    Description: Service imports tests sent to systems Mail ID (lab results, MRO results, etc.)
    ...
    Reports: Random selection report (update)
    Pool notifications reports:
    ...
    set to "scehdule"schedule test dates"
    Description: Service reports user selected reports from the pool notification area.
    Reports: Employee Status Report, Scheduled Testing Status Report, Selection List Update Report
    ...
    Report: Designated Collection Site Report
    EAP Test creator: Daily 8:00a.m. MST
    ...
    for EAP mebersmembers according to
    (view changes)
    1:56 pm

Thursday, February 8

  1. 3:44 pm

More